Property Management FAQs

COMMONLY ASKED QUESTIONS

Where do I send my monthly HOA Assessment payments?

Payments that are mailed should be mailed to:

Harmony Homeowners Association, Inc.

C/O HRW, Inc.

PO Box 11904

Newark, NJ 07101-4904

Homeowners may also pay online via the TownSq portal (fees apply) or through AutoDraft ACH Form (no additional fees).

How do I schedule a clubhouse reservation?

Please go to the Harmony Calendar on the Harmony website to check for availability.  Then print the Clubhouse Rental Form which can also be found on the Harmony website.   Complete the form and send it, along with the check specified on the form, to the HOA Manager as indicated on the form.  Once received, assuming the date and time are still available, the HOA Manager will immediately confirm your reservation on the Harmony Calendar.  Then the HOA Manager will ask property management company Customer Service to program your key fob to allow access to the clubhouse on the date and during the hours specified on the form*.  The rental check will then be cashed, and the deposit check will be held uncashed until approximately two weeks after the scheduled event has taken place.

*Please note: Access begins no earlier than 10:00 AM and ends no later than midnight.

How do I gain early access to the pool area?

Please go to the Harmony website and print the Pool Waiver Form.   Complete the form and send it to the HOA Manager as indicated on the form.  Once received, the HOA Manager will process the form and have property management company. Customer Service activate your key fob to allow access to the pool area from 6:30 AM to 10:00 AM.

How do I schedule a pool party?

Please go to the Harmony Calendar on the Harmony website to check for availability.  Then print the Pool Party Request Form which can also be found on the Harmony website.   Complete the form and send it, along with the check specified on the form, to the HOA Manager as indicated on the form.  Once received, assuming the date and time are still available, the HOA Manager will immediately confirm your reservation on the Harmony Calendar.

How do I get a new key fob?

Please Customer Service at the property management company (details above).

There will be a fee charged for each key fob issued.

What is the procedure for making an improvement to my home or lot?

Please go to the Harmony website and print the ARC General Request Form.  Complete the form and send it to the HOA Manager as indicated on the form.  If an Impervious Income Fee is required, please calculate the amount of the fee and include a check in that amount with the form.  PLEASE NOTE: All ARC General Request Forms must include a copy of the plot plan for your lot with the planned improvement drawn on the plot plan.  Any request that is submitted without a plot plan will result in the HOA Manager contacting the Homeowner explaining that a plot plan is required, and the request will be held until the required plot plan has been received by the HOA Manager or for 60 days, whichever comes first.  After 60 days, the HOA Manager will file the request with notes indicating why it was not submitted and the Homeowner will need to submit and obtain approval of a new request, with the plot plan, if he/she still wishes to make the planned improvement.  Once the HOA Manager has received the completed form along with all additional necessary and/or helpful documentation, he/she will forward the request to the Architectural Committee for their review.

What is the procedure if I wish to change the type of grass on my lot?

Please go to the Harmony website and print the ARC Grass Change Form.  Complete the form and send it to the HOA Manager as indicated on the form.  The HOA Manager will check the submission for completeness and, assuming it is complete, he/she will forward the request to the Architectural Committee for their review.  PLEASE NOTE: All grass change requests require that the bordering neighbors approve the change.  Also, any grass change request to a grass that is different from your neighbor’s grass type will require a two-foot buffer along the property line with plants.   The Homeowner submitting the grass change request needs to include the type of plants, the number of plants and how far apart the plants will be planted.

What do my monthly assessment payments cover?

As is true with most Homeowners associations, the largest single expense is for Common Area landscaping.  The assessments also pay for professional management, swimming pool operation and lifeguards, clubhouse maintenance and cleaning, BMPs (storm control devices throughout the community) and a large variety of other regularly occurring expenses.  Also, a portion of the monthly assessment payments gets transferred to a Replacement Fund in order to have funds available for large scale deferred maintenance items that will need to be funded when they are done in the future.

If I have moved or have changed my mailing address.

You are required to keep your contact information up to date.

Please notify our Property Manager within 30 days of any changes.